1. What types of sneakers do you sell? We offer a wide range of sneakers, including running shoes, athletic sneakers, casual sneakers, and lifestyle footwear for both men and women. Our collection is designed to combine style, comfort, and durability for all types of activities.
2. How do I know what size to order? To ensure the best fit, we recommend checking our size guide, which is available on each product page. If you’re still unsure, feel free to reach out to our customer service team for assistance in finding the perfect fit.
3. What payment methods do you accept? We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
4. Can I change or cancel my order after placing it? Once an order is placed, it is processed quickly. Unfortunately, we are unable to change or cancel orders once they are confirmed. However, if you need assistance, contact us immediately, and we’ll do our best to assist.
5. How long will it take to receive my order? Orders are typically processed within 1-2 business days. Delivery times depend on your location, but generally, you can expect your order to arrive within 5-9 business days for domestic orders. You’ll receive tracking information once your order ships.
6. Do you offer free shipping? We offer free standard shipping on all orders over $80 within the continental United States. For orders below $80, a small shipping fee will apply. Expedited shipping options are also available during checkout.
7. Can I return or exchange my sneakers? Yes! We offer a 30-day return policy on unworn and undamaged items. If you’re not satisfied with your sneakers, you can return them for a full refund or exchange. Please visit our Returns & Exchanges page for more details.
8. Are the sneakers suitable for both running and casual wear? Absolutely! Our sneakers are designed with both performance and style in mind. Many of our models are perfect for running, training, and other athletic activities, but they also have a sleek design suitable for everyday casual wear.
9. Do you ship internationally? Currently, we only ship within the United States. We are working to expand our shipping options to international locations in the future. Please check back for updates.
10. How can I contact customer service? You can reach our customer service team via email at support@snkrcrew.com or through our Contact Us page on the website. We strive to respond to all inquiries within 24 hours.